Privacy Policy

Last Updated: 15 August 2026

Coventry Fixcore respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, requesting information, or arranging a mobile mechanic service.

This Privacy Policy explains what personal information we may collect, how and why we use it, how it may be shared, how long it may be retained, and the rights available to you under applicable UK data protection law.

This Privacy Policy applies to the Coventry Fixcore website and enquiries made in connection with our services.

Business: Coventry Fixcore
Website: mobilemechanicincoventry.co.uk
Email: hello@mobilemechanicincoventry.co.uk
Phone: 07553 213614
Address: Fairfax St, Coventry CV1 5RP

Information We May Collect

The information we collect depends on how you interact with Coventry Fixcore.

Information You Provide Directly

When you contact us or request a mobile mechanic service, you may provide information such as:

• Your name
• Email address
• Telephone number
• Postcode or service location
• Vehicle make and model
• Vehicle registration, where relevant
• Details about the condition of your vehicle
• Whether the vehicle starts or drives
• Vehicle fault symptoms
• Warning lights or dashboard messages
• Information about previous repairs or diagnostics
• Preferred contact method or time
• Appointment or service information
• Photographs or videos you voluntarily provide
• Messages and other information included in your enquiry

We ask that you only provide information reasonably relevant to your vehicle, enquiry, or requested service.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting environment, security systems, cookies, plugins, or other website technologies.

Depending on the technologies active on the website, this information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Screen or device characteristics
• Referring website or source
• Pages visited
• Date and time of visits
• General interaction with website pages
• Approximate geographic information derived from technical data
• Cookie identifiers
• Technical logs
• Information used for website security and performance

This information may help us maintain website functionality, identify technical problems, understand general website usage, and protect the website against misuse.

Information Collected Through Our Contact Form

When you use our online contact form, we may collect the information entered into the form.

Depending on the enquiry, this may include your:

• Name
• Phone number
• Email address
• Postcode or Coventry area
• Vehicle make
• Vehicle model
• Vehicle condition
• Description of the problem
• Preferred contact method
• Preferred contact time

We use this information primarily to understand your enquiry, determine whether mobile assistance may be suitable, and contact you regarding the requested service.

Submitting an online enquiry does not automatically create or confirm an appointment.

Vehicle and Repair Information

Because Coventry Fixcore provides mobile mechanic support, we may need information about your vehicle to assess your enquiry.

Vehicle-related information may include:

• Make and model
• Registration details where supplied
• Reported mechanical or electrical faults
• Dashboard warning lights
• Starting or driving condition
• Brake, battery, suspension, steering, cooling, air-conditioning or other reported problems
• MOT-related defects or advisories where supplied
• Diagnostic information
• Repair history that you choose to provide

We use relevant vehicle information to understand the reported problem and determine the appropriate next step.

How We Use Your Information

We may use personal information for purposes including:

• Responding to enquiries
• Providing information about our services
• Assessing vehicle problems described to us
• Arranging mobile mechanic visits
• Confirming service locations
• Communicating before, during, or after an appointment
• Diagnosing or helping resolve vehicle faults
• Providing quotations or discussing potential costs where applicable
• Identifying suitable parts or repair requirements
• Managing customer service
• Maintaining appropriate service and business records
• Responding to complaints or disputes
• Improving our website and customer experience
• Maintaining website security
• Detecting or preventing fraud, spam, abuse, or malicious activity
• Complying with applicable legal, regulatory, tax, or accounting obligations

We do not intentionally use personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.

Lawful Bases for Processing Personal Data

Under UK data protection law, we need an appropriate lawful basis for processing personal information.

Depending on the circumstances, Coventry Fixcore may rely on one or more of the following.

Contract or Steps Before a Contract

We may process information where it is necessary to respond to your request, discuss a repair, provide information or a quotation, arrange a service, or perform an agreed service.

Legitimate Interests

We may process information where reasonably necessary for legitimate business interests, provided those interests are not overridden by your rights and interests.

Examples may include:

• Responding to customer enquiries
• Managing customer relationships
• Maintaining business records
• Improving website functionality
• Protecting our website and systems
• Preventing misuse or fraud

Legal Obligation

We may process or retain information when necessary to comply with a legal or regulatory obligation.

Consent

Where consent is the appropriate lawful basis, we may ask for your permission before processing information for the relevant purpose.

Where processing relies on consent, you may withdraw that consent subject to applicable law.

Phone and Email Communications

If you telephone or email Coventry Fixcore, we may retain relevant information from the communication to respond to your enquiry and manage the requested service.

This may include your contact details, vehicle information, fault description, appointment information, and relevant correspondence.

Please avoid sending sensitive personal information that is not necessary for your vehicle enquiry.

WhatsApp and Other Messaging Services

Where Coventry Fixcore offers communication through WhatsApp or another third-party messaging platform, information you send through that service may also be processed according to the privacy practices of the relevant provider.

This can include:

• Messages
• Phone number
• Vehicle photographs
• Videos
• Vehicle registration details
• Fault descriptions
• Appointment information

Only send photographs, videos, documents, or other information that is reasonably necessary for your enquiry.

Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information that websites can store or access through your browser or device.

Cookies may be used for purposes such as:

• Providing essential website functionality
• Maintaining security
• Remembering website preferences
• Understanding website performance
• Measuring general website usage
• Supporting embedded or third-party website functionality

Some cookies may be essential for the website to function, while others may require consent depending on their purpose and applicable UK law.

You can usually manage or delete cookies through your browser settings.

Blocking certain cookies may affect the operation or functionality of some parts of the website.

Website Analytics and Measurement

Coventry Fixcore may use website analytics, measurement, or performance technologies to understand how visitors find and use the website.

Where such technology is enabled, it may process information such as:

• Pages visited
• Approximate visit duration
• Device and browser information
• Referring source
• General website interactions
• Approximate location derived from technical information
• IP-related or cookie-based identifiers where applicable

Analytics information may be used to understand website performance, identify technical issues, and improve the usefulness of our website.

Where applicable law requires consent before non-essential analytics technologies are activated, such technologies should be managed through an appropriate consent mechanism.

Website Hosting, WordPress and Technical Providers

Our website operates using website technologies and may rely on WordPress, hosting providers, plugins, form systems, security services, email infrastructure, and other technical providers.

These systems may process limited information as necessary to:

• Deliver website pages
• Process enquiries
• Maintain website security
• Prevent spam
• Maintain backups
• Diagnose technical errors
• Provide hosting and infrastructure
• Send website-generated communications

Third-party providers may operate under their own privacy and data-processing terms.

How We May Share Personal Information

Coventry Fixcore does not sell your personal information.

We may share limited information where reasonably necessary to operate the business, provide a requested service, or comply with legal obligations.

Recipients may include:

• Website hosting providers
• Website developers or technical support providers
• Email and communication providers
• Form-processing providers
• IT and security providers
• Mechanics or technicians involved in the requested service
• Parts suppliers where information is necessary to identify an appropriate component
• Professional advisers, including accountants or legal advisers
• Government bodies, regulators, courts, or law-enforcement authorities where required by law

We aim to disclose only information reasonably necessary for the relevant purpose.

Third-Party Services

Our website or communications may use services provided by third parties.

These can include website infrastructure, maps, messaging platforms, embedded content, spam protection, analytics, security tools, or other online services.

When you interact directly with a third-party service, that provider may collect information according to its own privacy policy.

Coventry Fixcore does not control every aspect of how independent third parties process information.

Third-Party Links

Our website may contain links to websites operated by other organisations.

If you follow an external link, the privacy practices of that website will apply to your use of it.

Coventry Fixcore is not responsible for the content, security, cookies, or privacy practices of independent third-party websites.

We recommend reviewing the relevant privacy policy before providing personal information to another website.

International Data Transfers

Some website, hosting, communications, analytics, or technology providers may store or process information outside the United Kingdom.

Where personal data is transferred internationally and UK data protection law applies, appropriate safeguards should be used where required.

The exact safeguards may depend on the provider, destination country, and nature of the processing.

Data Retention

We do not intend to keep personal information indefinitely.

Information is retained only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legitimate business or legal purposes.

The retention period may depend on:

• The type of enquiry
• Whether a service was provided
• Ongoing customer communications
• Business record requirements
• Accounting or tax requirements
• Potential disputes or legal claims
• Security requirements
• Applicable legal obligations

When information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of.

How We Protect Personal Information

Coventry Fixcore takes reasonable technical and organisational measures intended to protect personal information.

These measures are intended to reduce risks, including:

• Unauthorised access
• Accidental loss
• Improper disclosure
• Misuse
• Unauthorised alteration
• Destruction of information

However, no website, email service, internet connection, mobile communication system, or electronic storage method can be guaranteed to be completely secure.

You should therefore take reasonable care when sending information electronically.

Your UK Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to complete the incomplete information
• Request deletion of personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain uses of your personal information
• Request eligible personal information in a portable format
• Withdraw consent where processing relies on consent
• Raise concerns about how your information is handled

These rights are subject to applicable legal conditions and exemptions, so not every right necessarily applies in every situation.

Exercising Your Privacy Rights

If you want to ask about personal information held by Coventry Fixcore or exercise an applicable data protection right, contact us at:

Email: hello@mobilemechanicincoventry.co.uk
Phone: 07553 213614
Address: Fairfax St, Coventry CV1 5RP

We may need to request reasonable information to verify your identity before processing certain requests.

Complaints and the Information Commissioner’s Office

If you have concerns about how Coventry Fixcore has handled your personal information, please contact us first so that we have an opportunity to review and respond to your concern.

You may also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information Commissioner’s Office

Information about UK data protection rights is also available directly from the ICO.

Children’s Privacy

Coventry Fixcore provides vehicle repair and mobile mechanic services, and our website is not designed specifically for children.

We do not knowingly seek to collect children’s personal information for unrelated marketing purposes.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us so that we can review the matter.

Marketing Communications

Submitting a vehicle repair enquiry does not automatically mean that you have agreed to receive unrelated marketing communications.

Where Coventry Fixcore uses email, telephone, SMS, or another electronic communication method for direct marketing, we will consider applicable UK privacy and electronic communications requirements.

Where you have a right to opt out of marketing, you may ask us to stop sending those communications.

Service-related communications concerning an enquiry, appointment, repair, or other requested service are different from general promotional marketing.

Automated Decision-Making

Coventry Fixcore does not intend to make significant decisions about customers solely through automated processing without appropriate human involvement.

Vehicle enquiries and repair requirements are assessed based on the information available and, where appropriate, diagnostic inspection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our website
• Services
• Contact methods
• Technologies
• Data-handling practices
• Legal or regulatory requirements

When material changes are made, the revised Privacy Policy will be published on this page, and the Last Updated date may be changed accordingly.

We encourage visitors to review this page periodically.

Contact Coventry Fixcore

If you have a question about this Privacy Policy, the personal information we hold, or how your information is handled, contact:

Coventry Fixcore
Fairfax St
Coventry CV1 5RP
United Kingdom

Phone: 07553 213614
Email: hello@mobilemechanicincoventry.co.uk

You can also contact Coventry Fixcore through our Contact Us page.